Shipping policy
Shipping Destinations
We currently offer shipping to all addresses within the United States, including all 50 states and territories. We do not ship internationally at this time.
Shipping Costs
We offer a tiered shipping cost structure to provide value for our customers: Shipping cost for all orders under $75 will be calculated at checkout, and all orders over $75 will receive free shipping*.
*Calculated shipping fees are based on order weight and destination. You will see the exact shipping cost at checkout before finalizing your purchase. Free shipping is applied to orders $75 or more, unless the calculated shipping cost exceeds $30, in which case the actual shipping cost will be charged.
Processing & Delivery Times
Processing: Because our inventory is managed by multiple suppliers, processing times may vary. Please allow up to 2-3 business days for your order to be processed and prepared for shipment.
Delivery: Once your order ships, standard delivery typically takes 5-10 business days, depending on your location and carrier. Delivery estimates do not include weekends or holidays.
Tracking: All orders include tracking information, which will be emailed to you as soon as your package ships. You can use this tracking number to monitor your delivery progress.
Supplier-Specific Information
Each of our suppliers maintains its own inventory and shipping procedures. While we work to standardize delivery experiences, some variance may occur. All orders are subject to product availability and supplier capability. If any item becomes unavailable, we will notify you immediately and offer alternative options or a full refund.
Fragile Items & Special Handling
Products from our suppliers—including crystals, gems, ritual items, and other delicate goods—are carefully packaged to ensure safe arrival. However, we cannot guarantee against damage caused by mishandling during shipment by the carrier. If your item arrives damaged, please contact us within 5 business days of delivery with photos for a full evaluation.
Lost or Damaged Packages
Lost Packages: If your tracked package does not arrive within the estimated timeframe, contact us immediately. We will work with the carrier to investigate. If a package is confirmed as lost, we will issue a replacement or refund.
Damaged Packages: Please inspect your package upon receipt. If contents are damaged, photograph the damage and contact us within 5 business days with photos and a description. We will arrange a replacement or refund.
International Shipping
At this time, we do not offer international shipping. We ship to addresses within the United States only. International customers are welcome to contact us to discuss potential shipping arrangements on a case-by-case basis.
Questions or Concerns?
If you have questions about shipping, tracking, or delivery estimates, please reach out to our customer service team:
Email: klarry@senkospace.com
We appreciate your business and are committed to delivering a great experience!