FAQ

Shipping Policy

Effective Date: 07.27.2026

1. Policy Overview

We work with the following trusted suppliers to bring you quality products:

Keven Craft Rituals
Space Camp
Crystal River Gems
Foxhound Bee Company
MARIS LLC
Far East Finds

This shipping policy outlines our commitment to prompt, reliable delivery of orders placed through our Shopify store. Because our inventory is sourced from multiple suppliers, please review the details below to understand shipping timelines and costs.

2. Shipping Destinations

We currently offer shipping to all addresses within the United States, including all 50 states and territories. We do not ship internationally at this time.

3. Shipping Costs

We offer a tiered shipping cost structure to provide value for our customers:

Order Total	Shipping Cost	Delivery Window
Under $75	Calculated*	5-10 business days
$75+	FREE (unless shipping cost exceeds $30)*	5-10 business days

*Calculated shipping fees are based on order weight and destination. You will see the exact shipping cost at checkout before finalizing your purchase. Free shipping is applied to orders $75 or more, unless the calculated shipping cost exceeds $30, in which case the actual shipping cost will be charged.

4. Processing & Delivery Times

Processing: Because our inventory is managed by multiple suppliers, processing times may vary. Please allow up to 2-3 business days for your order to be processed and prepared for shipment.

Delivery: Once your order ships, standard delivery typically takes 5-10 business days, depending on your location and carrier. Delivery estimates do not include weekends or holidays.

Tracking: All orders include tracking information, which will be emailed to you as soon as your package ships. You can use this tracking number to monitor your delivery progress.

5. Supplier-Specific Information

Each of our suppliers maintains its own inventory and shipping procedures. While we work to standardize delivery experiences, some variance may occur. All orders are subject to product availability and supplier capability. If any item becomes unavailable, we will notify you immediately and offer alternative options or a full refund.

6. Fragile Items & Special Handling

Products from our suppliers—including crystals, gems, ritual items, and other delicate goods—are carefully packaged to ensure safe arrival. However, we cannot guarantee against damage caused by mishandling during shipment by the carrier. If your item arrives damaged, please contact us within 5 business days of delivery with photos for a full evaluation.

7. Lost or Damaged Packages

Lost Packages: If your tracked package does not arrive within the estimated timeframe, contact us immediately. We will work with the carrier to investigate. If a package is confirmed as lost, we will issue a replacement or refund.

Damaged Packages: Please inspect your package upon receipt. If contents are damaged, photograph the damage and contact us within 5 business days with photos and a description. We will arrange a replacement or refund.

8. Return Policy

We accept returns within 14 days of delivery. To be eligible for a return, items must be in original condition, unused, unworn, with tags intact, and in original packaging.

Returns due to defects, damage, or our error: We cover the full cost of return shipping and will process a full refund, including any restocking fees charged by our suppliers.

Returns due to customer preference: Customers are responsible for return shipping costs. Once we receive and inspect the return, we will issue a refund for the product price. We will absorb all restocking fees so you pay nothing extra.

To initiate a return, please contact us at klarry@senkospace.com with your order number and reason for return.

9. International Shipping

At this time, we do not offer international shipping. We ship to addresses within the United States only. International customers are welcome to contact us to discuss potential shipping arrangements on a case-by-case basis.